ControlPay vacancy - Help Desk Engineer

April 24, 2017

Help Desk Engineer is responsible for providing fast and useful technical assistance on computer system, answering queries on basic technical issues and offering advice to solve them.

Reports to: System Administrator, Director IT


 Core responsibilities:


  • Respond to requests for technical assistance;
  • Diagnose and resolve technical hardware and software issues;
  • Install and test computer-related equipment;
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers;
  • Research questions using available information resources;
  • Advise user on appropriate action;
  • Follow standard help desk procedures;
  • Log all help desk interactions;
  • Administer help desk software;
  • Redirect problems to correct resource;
  • Identify and escalate situations requiring urgent attention;
  • Track and route problems and requests and document resolutions;
  • Inform management of recurring problems;
  • Prepare activity reports;
  • Identify and suggest possible improvements on procedures;
  • Stay current with system information, changes and updates.




  • Oral and written communication skills;
  • Learning skills;
  • Customer service orientation;
  • Ability to diagnose and resolve basic technical issues;
  • Problem analysis skills;
  • Problem-solving skills;
  • Adaptability;
  • Team interaction;
  • Planning  and organizing skills;
  • Attention to details and;
  • Discipline and abidance to confidentiality rules; 
  • Stress tolerance.




  • Higher education (Preferably technical);
  • Proven experience as a help desk technician or other customer support role;
  • Strong skills of Windows server and  desktop family operation systems (2008/2012/2016 7/8/10 ) troubleshooting and day to day maintenace;
  • Strong skills of ofiice software troubleshooting;
  • Strong skills of desktop and server hardware installing and troubleshooting;
  • Good understanding of rpm- based Linux distibutives (CentOS, SuSe);
  • Experrience with Cisco and Mikrotik network switches and routers;
  • Tech savvy with working knowledge of office automation products, databases and remote control.

As a plus:

  • Linux script programming skills (Bash, Ruby);
  • Linux Internet service setup, configure ( DNS, SQUID, DHCP, EMAIL, WEB).

What we offer to You:

• Dynamic business environment;
• Long-term employment;
• Competitive compensation level;
• Health care (medical insurance, office massage, yoga);
• Comfortable working place with modern facilities;
• Office close to Vasylkivska subway station;
• Free transfer from subway station – to the office.

If you are interested in this position and match above-stated requirements, please do not hesitate to send your CV to

For more detailed information about the job opportunities in our company, visit our official career page:

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