We’re not replacing forwarders, says AF-KLM as it unveils online booking platform

November 19, 2018 Alex Lennane

The digitisation of freight booking will not relegate forwarders to history, claimed Air France-KLM, as it launched an online booking tool last week
The carrier unveiled its application programme interface (API), part of a three-year process to overhaul the carriers’ legacy systems, some of which have been in use since the 1980s.
While admitting the API system is “by no means unique”, vice president customer services Robert Kunen told The Loadstar he ...

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