This week has been a tale of two companies, both under the cosh, facing severe congestion, unhappy customers, unreleased cargo and carrier switches.
But Menzies Aviation and Felixtowe port operator Hutchison have reacted in entirely different ways.
The Loadstar broke the story on Tuesday that Menzies was struggling at its Heathrow station, having taken on the handling for Qatar Airways while being hit simultaneously with surging volumes.
We asked Menzies what was going ...
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