“Wardrobing” is costing UK retailers more than £800m a year.
Some 13% of 2,000 consumers surveyed admitted to “wardrobing” – purchasing an item to wear once before returning it for a full refund.
Rebound, which conducted the survey, said: “Some retailers have started following Amazon in banning customers found to be repeatedly returning items.”
Fashion has generally struggled to conduct returns efficiently, UK retailers collectively spending around £6.6bn a year for these services.
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